LOCATION & ARRIVAL

Where is Residence Mairhofer located?
Residence Mairhofer is situated in beautiful Villabassa (Niederdorf), in a very quiet position slightly outside the village centre, in the villa district, right next to meadows and fields. Numerous leisure opportunities are close by – a perfect place for relaxation and peace.

Is Residence Mairhofer well located for excursions and exploring the area?
Yes, the location is an ideal starting point to explore South Tyrol and all the highlights of the UNESCO World Natural Heritage sites.

Are the roads cleared in winter?
The roads in the area and to the residence are cleared regularly. In winter, winter tyres or snow chains are still duty.

How is the public transport connection?
The nearest bus stop is about 300 m away, the train station about 400m.

GENERAL INFORMATION

Are dogs/pets allowed?
Pets are not allowed. The apartments are allergy-friendly.

Is parking available at the residence?
Yes, free private parking is available directly in front of the house.

Are the apartments suitable for babies and small children?
No, due to the structure of the house, babies and children under 6 years cannot be accommodated.

Are the apartments accessible/barrier-free?
No, the house is not barrier-free: there are steps at the entrance and inside, no lift, and the bathrooms are not accessible.

Is smoking permitted in the apartments?
No, smoking is strictly prohibited in the apartments and all indoor areas. It is permitted outdoors and on the balconies.

Are there quiet hours?
Yes, quiet hours are from 22:00 to 08:00.

What if something breaks or doesn’t work in the apartment?
Any defect or problem (e.g. electricity, heating, water) should be reported immediately. Repair or replacement will be arranged promptly. Contact details are listed on the information sheet in the apartment.

Do additional guests need to be registered?
Yes, all additional guests must be reported immediately and registered.

APARTMENT AMENITIES

What amenities do the apartments offer?
Each apartment has free Wi-Fi, a flat-screen TV, a fully equipped kitchen or kitchenette, and a bathroom with shower. Also provided: moka pot and microwave.

What is included in the kitchen/kitchenette?
Equipment includes: electric hob, microwave, fridge, moka coffee maker, pots, pans, crockery, glasses, and kitchen utensils. Not included and to be brought: food items (including pepper, salt, oil), tablecloths, napkins, kitchen roll, toilet paper.

Is there a microwave or an oven?
Each apartment has an electric hob and a microwave; no oven is available.

Is there a bidet in the bathrooms?
Some apartments have a bathroom with bidet; in others it is not possible due to space constraints.

Are bed linen and towels included?
Yes, bed linen and one set of towels per person are included. For stays longer than one week, a free linen change is provided after about 7 days; further changes are subject to a fee.

Is toilet paper replenished during the stay?
As a self-catering property, no replenishment is provided during the stay. One roll is provided at check-in. It is recommended to purchase necessities at the beginning of the stay.

Is a hairdryer available?
No, not part of the basic equipment; please bring your own.

Is there storage for skis, bicycles or hiking equipment?
Yes, in the garage there is storage for skis, ski boots and sledges; in summer also for hiking boots and bicycles.

Are TVs or streaming services available?
All apartments have a flat-screen TV with standard channels. Streaming services (e.g. Netflix, Amazon Prime) are not integrated.

Is Wi-Fi available?
Yes, free Wi-Fi in all apartments.

Can an extra bed be booked?
No, extra beds are not offered in order to maintain comfort and space.

Is barbecuing allowed in the apartment or on the balcony?
No, barbecuing is not permitted.

CHECK-IN & CHECK-OUT

What are the check-in and check-out times?
Check-in from 15:00. Early check-in is not possible; parking can be used earlier on the day of arrival.
Check-out by 09:00. Keys must be returned; any outstanding balances must be settled.

How does check-in work in case of late arrival?
For late arrivals, keys will be prepared so that check-in can be done autonomously even in the evening.

Is early check-in possible?
No early check-in before 15:00; parking can be used while waiting.

What is pre-check-in?
A digital form sent by e-mail before arrival to enter the necessary data and speed up the process; the Guest Pass for trains and buses can thus be provided already at the start of the stay.

Can the stay be extended spontaneously?
Extensions are possible depending on availability and season. Please request as early as possible.

What should be done at check-out?
Close windows and doors; switch off appliances and hob. Dispose of waste in the designated area. Further details are provided at check-in.

SPORTS, ACTIVITIES & LEISURE

What can be done in the area?
Villabassa, in the heart of the Dolomites, with alpine lakes, cultural sights and gastronomy, is a popular starting point for all kinds of activities: hiking, cycling, skiing and cross-country skiing are just some of them.

What leisure activities are available nearby?
Nearby: hiking, climbing, mountain biking, skiing, cross-country skiing, sledging, wellness, museums and cultural attractions.

Are there hiking and cycling trails nearby?
Yes, trails start directly from the residence. Maps are available.

Can bicycles or e-bikes be rented?
The nearest rental is in Villabassa at the train station; further rentals in Dobbiaco and San Candido.

How far is the nearest ski area?
The nearest ski areas are in Versciaco and Sesto (Three Peaks) as well as Olang with access to Plan de Corones.

What activities are possible on rainy days?
Museums, castles, indoor pools and saunas. Recommended: Messner Mountain Museum, Lumen Museum, and the old towns of Brunico and San Candido.

Are there wellness facilities nearby?
Acquafun in San Candido with indoor pool, saunas and gym. In Brunico, Cron4 with a large sauna area and heated outdoor pool. In summer: natural swimming pond in Dobbiaco and outdoor pool in Monguelfo.

SHOPPING & SERVICES

Where can groceries be purchased?
Several village shops for daily needs are located in the centre of Villabassa.

How far is the nearest doctor or pharmacy?
The nearest pharmacy is in Villabassa; also nearby is the practice of Dr. Marsoner. The hospital in San Candido can be reached in about 15–20 minutes.

Is breakfast service provided?
No breakfast service is provided. Cafés in the area offer fresh bread, croissants and coffee.

Where can local specialties be bought?
Supermarkets and shops in the Valley offer typical products such as South Tyrolean speck, cheese and wine. In Dobbiaco there is a dairy with various specialties. The weekly and farmers’ markets in Brunico are also highly recommended.